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Excellence in Dental Instruments

FAQs

Frequently Asked Questions

Your quick guide to common questions. Find answers on products, ordering, and more. Need specific info? Contact our support team.

Product FAQs

SATI Instruments offers a comprehensive range of dental instruments, including but not limited to Syringes, Matrix Retainers etc. 

You can take a look at all the products here.

Yes, we provide customization options to meet your specific requirements. Contact our team at [email protected] for details on how we can tailor instruments to your needs.

To place an order, you can:

Wholesale FAQs

Yes, we provide competitive pricing with generous discounts for bulk orders. Explore our Wholesale Opportunities page for more details.

Or email our wholesale team at [email protected]

Initiating your wholesale partnership is easy. Visit our Wholesale Opportunities page and fill out the wholesale form at the bottom of the the page or you can reach us directly at [email protected].

Wholesale partners enjoy benefits such as bulk discounts, customization options, dedicated support, and access to our exceptional quality instruments. Learn more on our Wholesale Opportunities page.

Ordering and Shipping FAQs

Ordering products is pretty easy, there are various ways you can do it:

We partner with extremely reputable carriers like FEDex, DHL etc. After the products are shipped you will be provided with tracking information so that you know it at every step. 

Yes, once your order has been shipped, you will receive a tracking number. You can use this to track the status of your shipment on our website or the carrier's site.

General FAQs

You can reach our customer support team by emailing us at [email protected].

Visit our Contact Us page for more details.

Technical FAQs

Our instruments are crafted from high-quality Stainless Steel, Aluminium. 

Materials are used according to your needs.

Technical specifications for our products can be found in the product product page of every product. For specific inquiries, feel free to contact our technical support team at [email protected].

Wholesale Process FAQs

Our wholesale process is straightforward:

  1. Inquiry: Begin by expressing your interest through our Wholesale Inquiry Form or contacting our team directly.
  2. Contact: Our wholesale team will promptly reach out to discuss your needs, specifications, and any customization requirements.
  3. Quotation: We provide a detailed quotation based on the quantity, customization, and terms discussed.
  4. Negotiation: We are open to negotiations to ensure the best possible terms for both parties.
  5. Order Confirmation: Once terms are agreed upon, we'll send an order confirmation for your review and approval.
  6. Production: Upon confirmation, we initiate the production process, ensuring high-quality and timely delivery.
  7. Shipping: Your order is carefully packed and shipped according to agreed-upon terms and delivery schedules.

The processing and shipping time for wholesale orders depend on factors such as order quantity, customization requirements, and production schedules. Our team will provide a timeline during the negotiation and order confirmation stages.

Yes, we provide regular updates on the status of your wholesale order. You'll receive notifications at key milestones, and you can always reach out to our wholesale team at [email protected] for real-time updates.

Minimum order quantities may apply based on the product type and customization requirements. Our team will provide clear details during the negotiation process.

Changes to confirmed wholesale orders may be accommodated depending on the production stage. Contact our wholesale team at [email protected] as soon as possible to discuss any modifications.